If you are frequently seeing messages from Disney+ asking you to verify your TV, you are likely dealing with the platform’s measures to enforce its household-sharing policy. While there isn’t a single “make permanent” button, you can take specific steps to ensure your TV is consistently recognized as part of your primary Disney+ Household visit disneyplus.com/begin.
Defining Your Primary Disney+ Household
The “Disney+ Household” is the collection of all devices connected to the internet at your main personal residence. This policy was put in place to limit password sharing between people living in different locations. To establish your household, Disney+ primarily uses the IP address of your home internet connection to identify which devices belong.
The first time you log into Disney+ on a new TV or streaming device while connected to your home’s Wi-Fi or wired network, that device is automatically associated with your household. The key is to perform this initial login from your primary residence.
How to Add or Re-Verify a TV in Your Household
If Disney+ no longer recognizes your TV, it will display a message asking you to confirm its location. This often happens if your internet service provider assigns you a new IP address, which is common with certain types of internet, like 5G home internet, or after a router reboot. To Disney’s system, a new IP address can look like the TV has moved to a new location.
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To add the TV back to your household:
- Launch the Disney+ app on your TV and you will see the prompt.
- Select the “Update Household” option on your screen. This tells Disney+ that the TV is located at your primary residence.
- Verify with a code. Disney+ will send a one-time passcode to the email address linked to your account.
- Enter the code on your TV. Once the code is accepted, your TV will be re-registered as part of your household, and you can continue streaming.
By selecting “Update Household,” you are essentially telling Disney+ that your current internet connection is the one that defines your primary home location.
Troubleshooting Persistent Household Errors
It can become frustrating if you have to re-verify your TV every few weeks. This happens because Disney’s system is repeatedly detecting IP address changes that it interprets as a location change.
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If this issue persists, here are the best steps to take:
- Check for VPNs: Make sure you are not using a Virtual Private Network (VPN) on your router or TV, as this will always mask your true location and cause verification issues.
- Contact Disney+ Support: If you are repeatedly asked to verify, especially if you have an internet service with a frequently changing IP address, contacting customer support is the most effective solution. They are aware of this issue and can often perform a manual reset on their end to help stabilize your household status.
- Avoid Overusing the Update Option: There may be a limit to how many times you can use the “Update Household” feature within a certain period. If you reach this limit, you will be forced to contact support, so it’s best to address the root cause if the problem happens often.
- Use the “Away From Home” Option Sparingly: If you are traveling, you can choose the “I’m away from home” option for temporary access. However, this should not be used for devices that are permanently in your house.
